operational excellence

Start with Why: How DSHS has transformed to a Lean organization

Washington Department of Social and Health Services

https://www.youtube.com/watch?v=bct_H8X7HoE&list=PUsuYgYm8vWyUNUfI3CMzuSQ

I will put together notes from this and have 2 more coming up.

quick draft of notes

3:20

6:00 need to know why

11:00 empathy for Governor; making the case

16:00 barriers at the senior level

17:50

26:00 your why must get in tune with what they believe

29:00

34:00 why biological imperative to lean

DSHS results

37:00 work environment

40:00 make supervisors ready; don’t know how to manage

41:00 strategic plans real, change

46:00 no action; alienation; visual communication

48:00 QU

  • getting to front line

48:30 until we’re ready – energy

49:00 Heirarchy

51:00 last 5% wasting 15%

52:00 QU

  • 1st thing when you get back to office check in with them; they think you’re at a party; piña coladas Las Vegas

  • Share something you learned, that it’s about them, and they get to have a more active voice

  • Share strategic plan

54:00 but you have a stakeh

Squarespace is trying to figure out why embedding is not working but the link above should be ok for the interim

The Department of Social and Health Services is the State's largest agency with 2.2 million diverse clients including seniors, children, juvenile offenders, ...

Applying Operational Excellence to Mining


"Balancing the workload among different production lines led to a 19.3% increase in productivity
(we did invest some money in modernizing our equipment and improving processes)."

The management team of a Lithuanian mining company explains how they are transforming themselves to overcome resistance to business change.

- machine efficiency rate went up 20%.
Main mobile equipment used to shut down for planned maintenance every 150 hours, whereas today it does only every 250.

article here: https://planet-lean.com/fighting-resistance-lean-mining

Overcoming-resistance-to-change-at-mining-company-Dolomitas.jpg

What to expect as a Lean Manager? depends on the CEO's commitment

What to expect as a Lean Manager?
- depends on the CEO's commitment

Operational Excellence: the CEO has delegated to one of their executives a program to generate savings or improvements.

Lean transformation: the CEO is working with a coach to spend more time where the revenue generating business is done and change how they are running the company.

 

understand which problem we’re trying to solve:

  • a program of productivity improvement workshops to deliver savings,

  • or a program of gemba walks to deliver ideas and voluntary engagement in trying new ways of satisfying customers.

 

Great article by Michael Balle here: https://www.lean.org/balle/DisplayObject.cfm?o=5173

“Many CEOs will tell you they spend time on the floor. But those visits are often tourist or diplomatic visits”

@nicochartier Founder CEO startup Aramisauto

@nicochartier Founder CEO startup Aramisauto

“even though you trust your teams, reality is probably not what they tell you with PowerPoint...”

“Many CEOs will tell you they spend time on the floor. But those visits are often tourist or diplomatic visits”

  https://www.lean.org/LeanPost/Posting.cfm?LeanPostId=1052

Excellent example of a company focusing on people instead of tools happening at NORMAC.

Employees & staff demonstrated a better understanding of current operational practices than most management I meet. Period.

NORMAC AME tour C R E.jpg

Employees led the tour instead of management, explaining the lean concept for attendees to understand, and then how they applied it to solve a particular business problem in their area. This included how they shifted focus from just reaching a certain # to how it’s achieved.

NORMAC AME tour J L S D .jpg

What stood out different here was the practice of behaviours by all staff & employees, and how they were sustaining them instead of just showing off the typical before & after application of a tool. In addition to TWI JI they also practice Job Relations, and some of the learnings of how they’ve changed the conversation & work to treat everyone as an individual.

ideas

ideas

Tour participants provided feedback & an ‘outsiders perspective’ to further NORMAC’s business.

NORMAC Norton Manufacturing award presentation.jpg

It was an honour to present the AME award. I hope to visit again and see how they’ve continued to progress their business.

7 Wastes for Crushing in Quarry & Mine Operations

Quarry 32604860.jpg

Not everyone easily spots the waste in their disorganization, including mining & quarrying operations, yet it still adds cost & time, impacting your tonnage, output, and profits.

The ability to identify waste enables people to a problem to solve, a starting point to develop them.

Waste: Any activity that consumes resources without creating value for the customer, or Any activity for which the customer is not willing to pay.

All wastes fall into 7 categories (below).

Use this as a checklist draft to help you identify where the wastes are in your quarry or mine and remove them to make your work easier. *draft – looking for more examples of these:

1.     OVERPRODUCTION

What is it? Producing what is unnecessary, when it is unnecessary, and in an unnecessary amount; - more, earlier, or faster than is required by the next process or customer.

Quarry / Mine Examples:

  • Producing products/aggregates which are not required customers

  • Producing products during a time of the year when they will not be used

  • Producing more product than there is demand for by customers

  • Providing copies of reports to people who have not asked for them & will not actually read them

  • CC’s on emails

  • Mining capacity surpassing the plant’s ability to process, or making more aggregate than is required by the next process - before it is required/can be processed, or faster than needed (that waits before the next step can process or consume it)

Causes

Misalignment to customer demand. Inaccurate forecasting. Large volume shots. Batching. Equipment breakdowns. Weather (preventing processing). ‘Making the month’ instead of making to demand.

2.     TIME ON HAND (WAITING)

What is it? Waste of which the causes originate in waiting from materials, operations, conveyance, inspection, as well as idle time attendant to monitoring and operation procedures.

Quarry / Mine Examples:

  • Delays when parts haven’t arrived; stock outs; waiting for equipment, parts, tools or supplies

  • Waiting for a meeting which is starting late

  • Waiting for upstream operations such as drilling and blasting

  • Waiting for break downs to be repaired before doing work

  • Trucks waiting at a dump site, queuing or standing empty;

  • Operators may sit idle waiting for material or do nothing while their machines are processing

  • Waiting for information, decisions, clarification of instructions, replies from engineering, management, head office

  • Excavators waiting for haul trucks to return

  • Waiting for people or contractors to show up

  • Anything that stops, slows or hinders production.

Causes

Unclear direction / instruction / manuals. Unlevel workloads or schedules. Supply chain delays. Lack of planning. Lack of preventative maintenance; unplanned maintenance or quality events. Not having the right tools or equipment. Cone liners & wear parts not changed once worn, trying to ‘get a bit more’ out them causing catastrophic failure & downtime.

 

3.     TRANSPORTATION / CONVEYANCE

What is it? Conveyance itself is waste because it creates no value. Created by conveying, transferring, picking up/setting down, piling up, and otherwise moving unnecessary items. Also created by problems concerning conveyance distances, conveyance flow, and conveyance utilization rate. Obviously parts & product must be transported, but any movement beyond absolute minimum is waste. - Any inefficient or avoidable transit/conveyance of material, information, equipment or people.

Quarry / Mine Examples:

  • Moving processed product from one location to another before it can be further processed

  • Collecting items from various locations for an assembly/repair (as opposed to having them all kitted one place)

  • Long travel distance caused by process-oriented layouts

  • Moving supplies into and out of a storage area

  • Moving equipment for processing in/out of locations

  • Moving individual files from one location to another

  • Moving parts and products unnecessarily

  • Driving

  • Hauling material further than necessary

  • Transporting rock, work-in-process and finished product around the site

  • Back haul trip of empty trucks

Causes

Poor layout. Using haul trucks instead of conveyors (in most cases). Availability of customer-specific material. Lack of flow planning. Fuel transportation. Crushing too far from blast site. Sub-optimal pile placement.

4.     WASTE OF PROCESSING ITSELF (OVER PROCESSING)

What is it? Unnecessary processes and operations traditionally accepted as necessary; & incorrect processing. Actions that add no customer value.

Quarry / Mine Examples:

  • Extra of anything - multiple screenings of same aggregate, excessive conveyance, etc.

  • Performing incoming inspections when supplier processes already guarantee defect free products

  • Continuing to train employees in tasks/skills which are no longer needed

  • Overwatering roads

  • Performing steps that have become unnecessary because of design or process changes

  • Making ‘tidy’ piles

  • Processing steps that are not technically justified

  • Hard copies of reports available online

  • Redundant capture of information (ex. writing by hand, when directly inputting to a word processor follows)

  • Multiple recordings & logging of same data

  • Unnecessary data collection

  • Excessive greasing (can also blow seals or generate friction/heat)

  • Achieving a tighter specs than the customer requests, can make use of or benefit from; higher grade than customer is willing to pay

  • Drilling more holes than necessary

Causes

Inefficient equipment/components. Outdated technology. Not maintaining/updating standard operations, training, etc. Narrow focus on specific parts of the operation instead of looking at the entire system. Handing off notes for input instead of direct input. Unclear requirements or specifications.

 

5.     STOCK ON HAND / INVENTORY

What is it? Inventory waste is when anything – materials, parts, assembly part – is retained for any length of time. This includes not only warehouse stock, but also items on site that are retained at or between processes. A buildup of material or information that is not being used; the direct result of overproduction; keeping unnecessary raw materials, parts, WIP & finished goods. Having more than the minimum stock required for a precisely controlled pull system. 

Quarry / Mine Examples:

  • Finished products for which there are no orders

  • Making more than is required by the next process

  • Making it earlier or faster than needed; underproduction or overproduction

  • Items that can be ordered on a JIT basis

  • Excessive spare parts; parts sitting in storage facilities

  • Paperwork/email to be processed

  • Unutilized equipment

  • Excessive ‘safety’ stocks

  • Stock queues before machines

  • Any material or supply in excess

Causes

Large volume shots. Batching. Supplier ‘minimum order quantities’ or buying extra ‘because it’s a good deal’. Equipment breakdowns. Weather (preventing processing). Inaccurate forecasting. Ordering more than needed ‘in case,’ or items that ‘might’ be needed. Quality or yield problems. Inconsistent rock supply.

6.     MOVEMENT

What is it? Unnecessary movement, movement that does not add value, movement that is too slow or too fast. Operators making movements that are creating no value. We can also identify waste in the motion of machines & equipment.

Quarry / Mine Examples:

  • Excessive walking - between work stations, to look at online information, to get a tool or materials

  • Moving to catch up with production

  • Driving to job locations or to get supplies/raw materials

  • Awkward loading patterns

  • Searching for tools, parts, papers which should be clearly labeled with a location

  • Changing locations for meetings

  • Operators walking long ways for meal breaks or hand off

  • Lifting

  • Reaching for things

  • Haul trucks navigating suboptimal roads

Causes

Poorly located tools; disorganized tool boxes. Feed conditions causing uneven screen load; unused screen area. Ordering more inventory than needed, maintaining & marshalling it. Lack of ergonomic design & placement. Loss of material (poor fitting skirts, holes, flashing; transfer points). Unclear locations for parts; disorganization. Failure to review mine/quarry layout & adapt as material stripping proceeds. Trickle feeding/failing to choke cone. Road conditions, surfaces & obstacles.

7.     MAKING DEFECTIVE PRODUCTS

What is it? Waste related to costs for inspection of defects in materials and processes, customer complaints, scrap and rework/repairs. Anything that does not meet customer specifications or requirements of form, fit, function, or timing/delivery. Results in inspection to catch quality problems or fixing an error already made (inspection, rework, and scrap). 

Quarry / Mine Examples:

  • Product does not meet customer specifications:

  • Oversize/fines

  • Hardness/durability

  • Cubicity

  • Late delivery

  • Recirculation - material through the crusher more than once

  • Costs of processing complaints

  • Making large lots of bad product instead of catching a problem after one or two units

  • Fixing errors made in documents

  • Dealing with complaints about service and/or repeating the service

  • Making incorrect documents

  • Repairing trucks/equipment after oil overfills; replacing seals after over greasing

  • Using defective raw material or parts

  • Repeating an equipment repair done incorrectly or with wrong/failed part

Causes

Variance in: raw material, processing methods, equipment maintenance or setup, employee training/experience, customer communication. Stockpile segregation. Wrong cone liner configuration or closed side settings; wrong screen cloth. Using work arounds instead of addressing root cause. Poor drill patterns. Poor quality or defective parts.

Which do you have in your operation?

What’s missing from these examples?

 

*adapted from previous article to include all 7 wastes & more examples

What HR needs to know about recruiting Lean Talent

Some summary points from an article posted at www.PeopleOrchard.ca:

When recruiting lean talent:

You are looking for someone with preferably NO INDUSTRY EXPERIENCE

o       They bring value by not understanding it through the ‘stupid’ questions they ask, which those familiar with the process would never ask, helping them to understand it. 
o       This gets those with industry experience to see things differently – helping THEM break down and rebuild the process.
There currently is no standard to determine lean training/certification. 
o       There is no green belt or black belt – it is not related to six sigma – but many consultants use this framework, adding to the confusion
o       There is no greater ‘certification’ than true experience and results as a measure of qualification.
Skills you are looking for:
-          Coaching, patience, questioning, problem solving, interpersonal skills, communication & facilitation skills, leadership,
-          Someone who is interested in working with people to learn how lean will apply to your unique situation, because you are different; NOT someone who tells you how it applies
-          Someone who has NO experience in your industry
Yes, a lot of it is counter intuitive at first.  Keep learning click here