Results Washington

State prisons follow businesses by going 'lean'

Washington's Department of Corrections staff says it's following the lead of companies like Toyota and Boeing in identifying more efficient ways to do business under what's known as lean strategy.

For example, they are saving $1.3 million a year in food expenses. Most of those savings are from streamlining menus across the state. By serving the same meals at the same time, the state is able to purchase ingredients in bulk, and therefore at cheaper prices.

November 1, 2011 article link:

https://www.king5.com/article/mobile/news/local/state-prisons-follow-businesses-by-going-lean/331719587

also here:

http://sustainabilityinprisons.org/wp-content/uploads/2013/02/king5-prisons-go-lean1.pdf

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Initiating Service Excellence practices in the Canadian Federal Goverment

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After some initial emails starting June 2017, received an invitation to speak with Kent Hehr MP Calgary Center to suggest introducing service excellence practices to the Canadian Federal Government. 

Used examples Washington has achieved, published in their 2014 & 2018 Results Washington reports you can see here:

2014 December Lean/Performance Management: Quantifying Results and Exploring the Viability of Self-Funding (PDF) 

January 2018: Results Washington Annual Report (PDF)