Lean Healthcare

RYAN CARTIER

Business / Lean Practitioner

Ryan was moved across the country to facilitate lean in 2 hospital/health science agencies as part of the provincial health services public corporate turnaround.

Teamed up with another facilitator, and under a Director who was a former Danaher & Parker-Hannafin manager, his portfolio included the Cancer Agency and the Center for Disease Control.

Shingijutsu Global consultant Kenji Shuno (with Toyota Auto Body 1964-2007) was flown in from Japan & translator provided to coach their rapid improvements.

Over these few months some of the best training & coaching Ryan would receive was provided which he would continue referencing years later. This position consisted of the following:

• Through the implementation of the Improve Lean Model, integrate lean thinking into daily processes and maintain patient focus
• Assist teams of senior executives and front line staff to use continuous improvement to eliminate waste by finding new solutions to everyday problems
• Support or lead in planning, execution and implementation of Rapid Process Improvement Workshops (RPIW)

Rapid improvements included:

B.C. Cancer Agency
► Rapid Improvement participant where it was identified 25% of rescheduled appointments were due to less than two weeks notice of leave from physicians, and policy implemented requiring three months notice to reduce 7000 cancellations needing rebooking annually; also reduced mail out time 50%;

► Rapid improvement participant where nurses redistributed into teams with one floater, and use visual management to reduce searching for lost patient charts, freeing up a nurse daily to answer patient phone calls

Sunny Hill Health Centre for Children
► Rapid improvement prep week facilitator in standardizing chart order to reduce searching and rework

B.C. Center for Disease Control
► Rapid improvement lead for improving on boarding experience for new hires; identified 54% defect rate, addressed with standard work for hiring managers and orientation coordinator

Ryan was later invited to Kuwait briefly with MMI (Montreal Medical International) at the Chest Disease Hospital - Kuwait's largest specialist cardiothoracic hospital.

MMI-Kuwait is a Canadian organization committed to providing expert assistance to countries, governments and healthcare centers in the Middle East, Africa and Asia.

MMI-Kuwait’s flagship project was the CAD $86.6 million McGill-Kuwait Cardiovascular Redevelopment Project which MMI managed for the Kuwait Ministry of Health (MOH), McGill University, and the McGill University Health Centre (MUHC).
A significant undertaking combining services in project management, healthcare delivery programs, healthcare education and training programs, clinical exchange programs, information technology development and research initiatives.

MMI Kuwait’s project is considered one the most successful international academic projects of its kind in Kuwait and receives the continued support of the Federal Government of Canada.

How I Started in Business – Initial Investment & Startups

Leading the 1st Lean implementation – Low Volume High Mix

Lean Healthcare

Distribution & Retail

Leading the 2nd Lean Implementation – High Volume Low Mix

1 Off Custom Manufacturing - No Volume High Mix

Lean Product & Process Development – Technology Startup Ramp-up

Leading the 3rd Lean Implementation – LPPD heavy industry

ACL Repair & Regrown - InternalBrace Ligament Augmentation